Refund policy

Last updated: 26 September 2026

This policy applies to orders placed on lavilin.com.sg, which is operated by Godiner Pte. Ltd. (“Lavilin Singapore”, “we”, “us”). If you bought Lavilin products somewhere else, such as Shopee, Lazada or a retail store, please contact that seller, because their return rules apply.

1. Change of mind (unopened items)

If you change your mind, you can return an item for a refund within 14 days of delivery, as long as:

  • the item is unopened, unused and still sealed in its original packaging;
  • if it was part of a bundle or multi-pack, the whole bundle comes back together; and
  • it was not bought on sale, as a clearance item, or as a free gift.

Because our products are personal-care items applied directly to the skin, we cannot accept returns of items that have been opened or used, for hygiene reasons. This does not affect your rights if an item is faulty (see section 2).

For change-of-mind returns, you pay the cost of sending the item back to us, and the original shipping fee is not refunded.

2. Faulty, damaged or wrong items

Please check your order when it arrives. If an item is damaged, leaking, defective or not what you ordered, email us within 7 days of delivery with:

  • your order number; and
  • clear photos of the item, the packaging and the shipping label.

Once we confirm the problem, we will send a replacement or give you a full refund, including the shipping fee. We cover any return shipping cost. In some cases we may not need you to send the item back.

These rights are in addition to your rights under Singapore’s Consumer Protection (Fair Trading) Act, including its provisions on defective goods.

3. Missing or undelivered parcels

If your tracking shows “delivered” but you have not received the parcel, email us within 7 days of the delivery date and we will investigate with our courier. We are not responsible for parcels that cannot be delivered because the shipping address given at checkout was incorrect or incomplete.

4. Skin reactions

Everyone’s skin is different. Please read the full ingredient list on the product page before you buy, and do not use our products on broken, irritated or freshly shaved skin. If you have a reaction, stop using the product and contact us. Opened products cannot be returned for a refund for this reason, but we are happy to help and to look into it.

5. How to start a return

  1. Email info@lavilin.com.sg with your order number, the item(s) you want to return, and the reason. Please do this before sending anything back.
  2. We will reply with return instructions.
  3. Send the item to the address we give you. Please use a trackable service. Items sent without an approved return request, or that arrive opened or used (for change-of-mind returns), cannot be refunded and will not be sent back.

Returns address (only after approval): 203 Henderson Road #10-13, Henderson Industrial Park, Singapore 159546

6. Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds go back to your original payment method (card, Shop Pay, Google Pay, PayNow, GrabPay or ShopeePay) within 14 business days. Your bank or payment provider may take a few extra days to show the credit.

If you used a discount code, the refund is the amount you actually paid. If returning part of an order means it no longer qualifies for free shipping or for a free gift, we may deduct the shipping fee or the gift’s value from the refund.

7. Cancellations

To cancel an order, email us as soon as possible. If the order has not yet been packed or shipped, we will cancel it and refund you in full. Once an order has been shipped, it can only be returned under this policy.

8. Exchanges

We do not do direct exchanges. For an unopened item, please return it under section 1 and place a new order. For a faulty or wrong item, we will send the correct replacement under section 2.

9. Contact us

Godiner Pte. Ltd. (Lavilin Singapore)
UEN: 202407726K
203 Henderson Road #10-13, Henderson Industrial Park, Singapore 159546
Email: info@lavilin.com.sg
Phone: +65 8851 7225